Refund and Cancellation Policy

In the event, that a Cash Game is cancelled by Lucky Spin Big Win due to any reason, including but not limited to any glitches technical or otherwise at our end or due to some player(s) indulging in any form of unfair gameplay; the following settlement policy shall be followed:

Points Rummy Cash Games: In the event of cancellation of a Points Rummy Cash Game, the table balance of each player is restored to the amount at the beginning of the cancelled Cash Game and credited back to each player’s account.

The same process is applied in Points Rummy Cash Games where collusion or cheating is detected in addition to any further action that Lucky Spin Big Win decides to take against players engaging in such activities as per the Terms.

Pool Rummy Cash Games: In the event of cancellation of a Pool Rummy Cash Game, the sum of entry fees less our service charge paid by players eliminated before the round when the Cash Game was cancelled, shall be equally distributed among the remaining players.

In Pool Rummy Cash Games where collusion or cheating is detected, the entry fee paid by other players is refunded to them and the entry fee paid by players indulging in collusion or cheating is dealt with as per the Terms in addition to such further action as may be necessary in the opinion of Lucky Spin Big Win.

Transactions to transfer money to your Lucky Spin Big Win cash account are made through third-party payment gateways. It is important to note here that COMPANY NAME. Ltd. is not responsible for the denial or rejection of any transactions as they are subject to the terms and conditions of the third-party payment gateway.

We do have the right to cancel a transaction at any point in time solely according to our discretion, in which case if the payment is successful, then the transaction will be reversed, and the money credited back to your payment instrument.

Regarding cases of accidental or erroneous cash credits to any party, user or company, either of the parties can independently request a refund within two working days of initiating the transaction.

Lucky Spin Big Win will process the refund if it is a genuine case of accidental or erroneous cash credit, which is clear from your request or after our independent investigation. The refund amount will be credited within two weeks to the financial instrument/platform that was used to make the corresponding transaction.

For further clarity and information regarding our cancellation policy, you can always reach out to Lucky Spin Big Win pvt.Ltd

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